How to fix common problems with Your Phone app on Windows 10

On Windows 10, Your Phone is an app bachelor starting with the Oct 2022 Update that farther integrates your phone with your computer. Information technology'southward a "window" that gives you quick admission to your pictures and notifications, and it allows you to send and receive text messages. It all happens wirelessly and without you having to unlock your phone.

At this indicate, the new experience merely works with Android phones running version 7.0+ of the mobile OS, and because it's still a work in progress features are missing, some of the functionalities are express, and there's a good run a risk that you may come across errors and other issues. Thankfully, Microsoft has outlined some troubleshooting steps to complete the setup successfully and resolve common issues using the experience.

In this Windows 10 guide, we'll walk you through several troubleshooting steps to successfully connect the Your Telephone app with your Android device, and nosotros wait at some details you need to know when using this new experience.

• How to fix connexion errors with Your Phone
• How to fix 'Cheque your telephone' bulletin with Your Telephone
• How to fix missing text messages problem with Your Phone
• How to reset the Your Phone app on Windows x and Android
• Information you need to know about Your Phone

Quick Note: In addition to the Windows 10 steps, nosotros're likewise outlining steps to alter the settings on your Android phone, and because the feel isn't the same across devices, it'south likely the settings in this guide volition exist a petty unlike on your phone. If yous can't detect a particular choice, it'south recommended to cheque your manufacturer support website for more than specific steps.

How to gear up connectedness errors with Your Phone

If yous're getting the "We can't connect to your phone" bulletin on your figurer, then it means that something is preventing the connexion betwixt the two devices.

Here's a list of obvious (and not then obvious) things that yous can attempt to become your PC connected with your Android phone:

Verify network connectivity

Your computer and phone won't connect unless the two devices can communicate. On your mobile device, swipe downwardly from the top, and ostend that it'due south connected to the same wireless network as the figurer you're trying to connect.

Also, you should brand sure that your computer can connect to the internet. (If you can load a web page on the web browser, then your device is continued.)

Disable blocking features

If yous're even so unable to connect, so information technology could exist a feature blocking the connection. On your phone and computer make sure that airplane fashion is disabled.

On Android, utilize these instructions to disable Airplane mode:

1. Open Notifications.

2. Tap the Airplane mode push button to turn it off.

   

On Windows ten, utilize these instructions to disable Airplane manner:

1. In the bottom-correct corner of the taskbar, click the Network icon.

2. Turn off the Aeroplane style push button.

   

Turn off a metered connection

The Your Phone app doesn't piece of work over a metered connectedness. If you're using a limited connectedness, you must disable the feature to allow the communication between devices.

On Android, use these instructions to disable a metered connectedness:

1. Open Settings.
2. Tap on Data usage.
3. Tap on Network Restrictions.

4. Turn off the toggle switch for the connection.

   

If yous're using the Data saver characteristic, in the "Data Usage" folio, disable the characteristic equally well.

On Windows 10, use these instructions to disable a metered connection:

1. Open up Settings.
2. Click on Network & Cyberspace.
3. Click on Status.

4. Click the Change connection properties link.

   

5. Turn on the Set equally metered connection toggle switch.

   

Disable battery saver on your PC

If you're using the Windows x battery saver feature, either plug your computer to a ability outlet or do the following:

1. Open Settings.
2. Click on System.
3. Click on Battery.

4. Turn off the Battery saver condition until next charge toggle switch.

   

Alternatively, yous can besides click the bombardment icon, in the bottom-right corner of the taskbar, and use the slider to select a bombardment mode other than Battery saver.

Confirm Microsoft account

The new phone experience works using a Microsoft account, which means that you need to make certain that you're signed in to the Your Phone Companion app (on your Android device) using the same account that you're using on your PC.

On Android, use these steps to confirm your Microsoft account:

1. Open the Your Phone Companion app.
2. Tap the Settings (gear) button in the top-correct.
3. Tap on Accounts.

4. Sign in with your Microsoft account equally necessary.

   

On Windows 10, use these steps to ostend your Microsoft account:

1. Open up Settings.
2. Click on Accounts.
3. Click on Your Info.

4. Verify that y'all're using the correct Microsoft account.

   

If you're using a local account on Windows 10, so Your Phone feel will not work.

Allow app in the groundwork

If you're blocking the Your Phone app from running in the background, you won't be able to connect to your phone. You lot tin brand sure that you're allowing the app in the background using these steps:

1. Open up Settings.
2. Click on Privacy.
3. Click on Groundwork apps.

4. Turn on the Your Phone toggle switch.

   

Disable Do not disturb feature

During the initial setup, the app sends a notification to your phone, and if you're using the practise not disturb feature on your Android device, you lot won't be able to complete the setup.

On Android, utilise these steps to plough off the do not disturb selection:

1. Open Notifications.

2. Tap the Do Not Disturb selection.

   

Share experiences

If you're getting the "Nosotros can't connect to your phone" message, information technology's besides possible that either the "Share experiences" feature is disabled or there are problems with your Windows 10 account.

To resolve bug with the Share experiences feature, do the following:

1. Open Settings.
2. Click on System.
3. Click on Shared experiences.

4. Turn on the Share across devices toggle switch.

   

While in the "Shared experiences" settings, make sure that you're account is working correctly. If nether "Accounts," y'all run into a Fix now link, click the link and follow the instructions to resolve the result.

How to fix 'Check your phone' message with Your Telephone

If you run into the "Bank check your phone" message while trying to prepare upward the app, you lot may demand to change the notification settings on your phone using these steps:

1. Open Settings.
2. Tap on Notifications.
3. Tap on the Your Phone Companion app.

4. Turn on notifications for the app.

   

How to fix missing text messages problem with Your Phone

The Your Phone app currently supports access to photos and text messages. However, if you practise not encounter all the messages, it's likely that they were sent using Rich Communication Services (RCS), which is a service not supported in the Windows 10 app.

If yous want to come across all your messages, y'all need to disable the RCS feature on Android using these steps:

1. Open up the default messaging app.
2. Tap the menu (three-dotted) button in the top-correct.
3. Tap on Settings.
4. Tap on Advanced (or More settings).
5. Turn off the toggle switch for Conversation features, Push messages, RCS letters, or Advanced messaging.

How to reset the Your Telephone app on Windows 10 and Android

Alternatively, you can reset the app to resolve near mutual issues connecting your computer with your phone.

On Android, use these steps to reset the Your Phone Companion app:

1. Open up Settings.
2. Tap on Apps.
3. Select the Your Telephone Companion app.
4. Tap on Force Stop.
5. Tap on Storage.

6. Tap on Clear Cache and Clear Data.

   

On Windows 10, use these steps to reset the Your Phone app:

1. Open up Settings.
2. Click on Phone.

3. Click the Unlink this PC pick.

   

And then you can reset the app using these steps:

1. Open Settings.
2. Click on Apps & features.
3. Under the "Apps & features" section, select the Your Phone app.

4. Click the Avant-garde options link.

   

5. Click the Reset button.

   

Once you've completed the steps, re-launch the app, prepare the experience one more time, and this fourth dimension, it should connect to your Android device.

Information you need to know nigh Your Phone

While the above troubleshooting steps can help to fix virtually issues setting up the Your Telephone app, the experience is still a work in progress, which means that some features and functionalities are express or they're yet to be implemented.

You won't see all your pictures

For instance, to reduce network usage and optimize operation, the Your Phone app just shows the 25 recent images from your Android device.

In improver, only the images within the "Camera Roll" and "Screenshots" folders will exist available. If yous're saving pictures on a different location, they won't appear on your desktop app.

Missing photos and videos from text letters

The Your Telephone app is still a work in progress, and at the time of this writing, it doesn't include support for viewing or sending media in MMS messages. (In future updates, Microsoft is expected to bring this functionality.)

Inconsistent incoming text notifications

When using the Your Phone app, yous'll detect that only some of the notifications for incoming text messages, but not for all of them. The reason is that when you close or minimize the app, there's a delay before text notifications appear in Activity Center.

It's expected that this behavior will improve over time, only in the meantime, you can bank check all your incoming text using the Your Phone app directly.

More than Windows x resources

For more helpful articles, coverage, and answers to common questions about Windows x, visit the following resources:

• Windows x on Windows Key – All you need to know
• Windows 10 help, tips, and tricks
• Windows 10 forums on Windows Central

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Source: https://www.windowscentral.com/how-fix-common-problems-your-phone-app-windows-10

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